Store Policy
Because We Care
At Flint Nutrition, we want to give our customers the best shopping experience. That’s why we believe our store policies should be fair, clear, and transparent. Read about them below, and contact us with questions.
Our Shipping Policy
How It Works
We will make every effort to ship your order as soon as possible within 24 hours (on Business days).
Domestic Options
Free standard shipping for domestic orders over $50 shipped within the 48 contiguous states. We will choose the best method for your locations. Orders under 5 lbs will generally be delivered within 3 days. Larger orders may vary and take up to a week, depending on your location. We have 2 warehouses one in the West and one in the East to get your product to you as quickly as possible!
What are your shipping methods and transit times?
Our domestic shipping methods available are
USPS (United States Postal Service) - Priority Mail - 2 to 3 Days, sometimes longer
and ground if the order exceeds 5 lbs.
Transit times are estimates only. We encourage you to order with enough time to avoid any possible delays. If you are shipping to a P.O. Box or a military address your order will have to be sent using the United States Postal Service.
If you notice any issue with the shipping of your order or a problem in transit, please contact our customer service for assistance.
How do I qualify for free shipping?
Orders with a product total exceeding $50 (after any applied discounts) shipped to the continental USA will qualify for free standard shipping. We will ship your order USPS Priority or USPS Ground; whichever is most appropriate. We dont ship internationally at this time, but please reach out if you have a special need.
How long before my order is shipped?
We typically process orders the same day they come in excluding weekends. If you requested a special order item, we will ship it as soon as we have it in stock.
Is there a cut-off time for orders to ship the same day?
Orders placed using the United States Postal Service before 12:00 pm EST are shipped the same day. For an order that comes in after the cut-off, we will try our best to get it out the same day, but it may not ship until the following business day.
Where are orders shipped from?
All orders will ship from Arizona or Indiana USA based on your mailing address proximity to either of these locations.
Do you ship internationally?
We are sorry for the inconvenience, but at this time we dont ship internationally. You can always reach out with special requests and we can see what we can offer.
What about Military Orders: APO, FPO addresses?
Yes, we happily ship to our military customers. All Military orders are shipped by USPS Priority Mail. US mail to the various military addresses can take anywhere from one to six weeks for delivery. The United States Postal Service does not have tracking available for military orders.
How much will my shipping charges be?
During the order process you will see a charge for shipping if the order didnt meet the minimum. At this time we use United States Postal Service and ship priority 2-3 day unless for larger orders. The total cost of goods and the cost of shipping are clearly displayed. If you receive a "Shipping will be calculated later" message upon checkout. We will e-mail you your correct total with the cost of shipping for the different methods.
How are my shipping costs determined?
The shipping cost for your order is based on its size, weight, shipping method, and delivery address. You will see your actual shipping cost of all available options during checkout.
Can I track my order online?
Yes, once your order has been shipped, you will receive an email from us for the United States Postal Service with your tracking number. Please note that the "tracking number" you receive on Priority Mail packages is actually a Delivery Confirmation number, which typically only gives details as to whether or not the package was delivered.
Will a signature be required to receive my package?
We do not typically request a signature for deliveries with the exception of large orders, but it is ultimately up to your driver's discretion whether or not to require a signature. If the driver feels it is safe to leave the package, he will usually leave the package at your door or another secure area. It is also up to the driver whether to comply with any special shipping instructions that you have asked us to include on your shipping label. If you would like to require a signature for your order, simply leave a note for us in the comments section of your order and we will take care of it.
Do packages ship out on Saturday or Sunday?
No, our office is only open Monday through Friday. Orders placed Saturday and Sunday are shipped on Monday. Orders placed after the cutoff times noted above on Friday will be shipped on Monday.
Do you accept returns?
Because of the perishable nature of the products we sell, we cannot accept returns on many items. However, if there is a problem with your order, please let us know and we will do what we can to make it right. Customer satisfaction is very important to us.
By using our Site, Service, Service Providers or placing an order; you confirm you have reviewed and agree to the Flint Nutrition Legal Notice Disclaimer Policy, Privacy Policy, Content Policy, Information & Security, California Prop 65 Policy, Accessibility Policy, Advertising & Analytics, Product Reviews, Mobile Terms of Service, Shipping Policy, Return Policy, Cookie Policy, DMCA Compliance Statement, and Terms of Use Policy, which are incorporated into this Agreement by this reference and which requires the use of binding arbitration to resolve any disputes.
Our Return Policy
Customer satisfaction is very important to us, and we will do what we can to make it right. If there is a problem with your order, please let us know and we will be happy to provide useful assistance and discuss all the options with you.
We guarantee the freshness and purity of our products when stored properly. It is normal for the taste, smell, texture, color, density, and clumpiness to vary from batch to batch due to seasonal variations and the unique nature of our raw minimally processed products. Therefore we are unable to accept returns and give refunds based on personal tastes, preferences, or natural variances from batch to batch.
Flint Nutrition, at its sole discretion, on a case-by-case basis, will determine if a product may be returned within 30 days of purchase. Orders over 30 days old cannot be returned or refunded. Custom blended and custom packaged products cannot be returned or refunded. Before returning any product, the customer must contact Flint Nutrition to obtain an RMA (Return Merchandise Authorization) number. Returns will not be accepted without prior approval. Shipping charges are not refundable and products must be returned unopened and unused, in good, re-sellable condition in order for a credit or refund to be granted. Opened food products may not be returned. Return shipping and handling charges may apply to undeliverable or refused packages. Credit or refund will be given only after the product is returned and inspected and a minimum restocking fee of 20% may apply at Flint Nutrition sole discretion. Flint Nutrition is not responsible for return shipping costs.
If there is damage during shipping or an error in the products shipped, Flint Nutrition may, at its sole discretion, reship or refund the shipment and may require the return of the original shipment.
This return policy applies to orders purchased directly from Flint Nutrition. If you purchased a Flint Nutrition product at a retail store or other resale location, please contact that seller regarding your return.
The customer must read and understand all product details including country of origin and ingredients before ordering.
By using our Site, Service, Service Providers or placing an order; you confirm you have reviewed and agree to the Flint Nutrition Legal Notice Disclaimer Policy, Privacy Policy, Content Policy, Information & Security, California Prop 65 Policy, Accessibility Policy, Advertising & Analytics, Product Reviews, Mobile Terms of Service, Shipping Policy, Return Policy, Cookie Policy, DMCA Compliance Statement, and Terms of Use Policy, which are incorporated into this Agreement by this reference and which requires the use of binding arbitration to resolve any disputes.
Privacy at Flint Nutrition
Trust Us with Your Information
This is your Privacy Policy section. It’s a great place to inform your customers about how you use, store, and protect their personal information. Add details such as how you use third-party banking to verify payment, or about the way you collect customers’ data and use it once their purchase has been completed.
Your user’s privacy is of the highest importance to your business, so take the time to write an accurate and detailed policy. Use straightforward language, so they can shop with confidence, time and time again!